If you are not satisfied with your purchase from our online store, you may return the unused product complete with original packaging and tags intact to the Online Store within 7 days of receiving the item for a full refund, exchange, or store credit.
Discounted items, items purchased with a promo code, and launch product are considered a final sale. No exceptions.
All returns must be authorized via email or phone prior to shipping. Please e-mail firstname.lastname@example.org or call 403-228-9199 to start the return process. Returns that have not been authorized may be refused.
All items must be unworn, unwashed and in new condition with the original tags intact. Any item(s) not received back in the condition in which it was purchased may be refused or subject to a 20% restocking fee.
Once a return has passed inspection, please allow up to 3 business days for your return to be processed.
LESS 17 does not provide return labels. All return shipping costs will be taken care of by the customer.
Orders that appear to be placed using a bot or any auto purchasing software may be subject to a 15% cancelation fee.
Canada (Canada Post Expedited with Tracking)
$1.00 - $99.00
In- Store Pick-Up ( Calgary, AB Only )
United States (Shipped Via USPS with Tracking) - Flat Rate $15
Rest of the world (Shipped with FedEx)
$1.00 - $99.99
$100.00 - $199.99
Curbside Pick Up: Customer must present valid government issued ID at time of pick-up. You may not send someone else to retrieve your order for you. No exceptions.
Orders Outside of Canada / Duties and Fees
LESS 17 is not responsible for any and all Customs and Brokerage Fees.
Shipments outside Canada will be subject to delays at Customs and Customs and/or Brokerage fees when delivered.
These fees are set by your local government as they are the ones who set and determine import duties and fees. We unfortunately have no control or access to that information.
All Nike product is only available to ship within Canada. International orders will be canceled.
Orders under $800 USD will be shipped with USPS and will not be subjected to duties and taxes.
In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.
Lost & Stolen Items / Route Package Protection
By deselecting Route package protection, LESS 17 is not liable for lost, damaged, or stolen items. By placing an order with LESS 17, you acknowledge that LESS 17 will not be held responsible for lost or stolen packages. Orders are made at the customer's own risk.
If you have paid for Route protection and there is an issue with you order, Route requires 5 business days from when the package was delivered to initiate their process. We are happy to submit a claim on behalf of the customer or they are welcome to submit it themselves.
Orders are replaced/refunded on a case by case basis and LESS 17 has no say in Route's final decision.