If you are not satisfied with your purchase from our online store, you may return the unused product complete with original packaging and tags intact to the Online Store within 7 days of receiving the item for a full refund, exchange, or store credit.
Discounted items, items purchased with a promo code, and launch product are considered a final sale. Discount codes may not be retroactively applied to previous orders. No exceptions.
All items must be unworn, unwashed and in new condition with the original tags intact. Any item(s) not received back in the condition in which it was purchased may be refused or subject to a 20% restocking fee.
All returns must be authorized via email or phone prior to shipping. Please e-mail firstname.lastname@example.org or call 403-228-9199 to start the return process.
LESS 17 does not provide return labels. All return shipping costs will be taken care of by the customer.
Orders that appear to be placed using a bot or any auto purchasing software may be subject to a 15% cancelation fee.
Orders placed for in-store pickup are generally processed within 24 hours of placing your order. The customer will be emailed once the item is ready for pickup.
Customer must present valid government issued ID at time of pick-up. You may not send someone else to retrieve your order for you. No exceptions.
Orders placed online are shipped out Monday - Friday between the hours of 12PM - 5PM MST. All orders are subject to fraud analysis and will only be shipped out to the customer if the order passes this security screening. If an order is suspected of fraud, LESS 17 reserves the right to cancel any order at anytime for any reason.
Price Adjustments / Price Matching
If a product you have ordered from LESS 17 goes on sale outside of known sales (Boxing Day, Black Friday, etc.), you may request a price adjustment within 7 days of your purchase date.
LESS 17 is happy to offer price matches provided the item is from a Canadian based, authorized retailer and is the same size, colour, and style.
By deselecting Route package protection, LESS 17 is not liable for lost, damaged, or stolen items.
If you have paid for Route protection and there is an issue with you order, Route requires 5 business days from when the package was delivered to initiate their process.
Orders are replaced/refunded on a case by case basis and LESS 17 has no say in Route's final decision.
International Duties and Fees
LESS 17 is not responsible for any and all Customs and Brokerage Fees.
Shipments outside Canada may be subject to delays at Customs and Customs and/or Brokerage fees when delivered.
Orders under $800 USD will be shipped with USPS and will not be subjected to duties and taxes.
In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.
Once the package has left LESS 17, we are not responsible for any delays in shipping time. LESS 17 is not responsible damaged/lost deliveries caused in-transit by the postal service, courier, or customs agencies.