icon-account icon-glass
Free Shipping on orders in Canada over $100 | Free shipping on orders to the usa over $200

Store Policies


QUANTITY RESTRICTIONS

Due to the limited nature of our products, we reserve the right to limit quantities of any product.

PAYMENTS

 

We accept Visa, Mastercard, Amex and PayPal. 

FREE SHIPPING

Free shipping is available on orders over $100 to Canadian destinations. For orders under $100, estimate shipping cost using your province and postal code in the Shopping Cart page prior to checkout.

Free shipping is available on orders over $200 to United States destinations.

Orders will ship within 24 hours from when the order was placed.

If you need your order to arrive by a specific date, you can choose a faster shipping method or call us Toll Free 1-844-828-9199 to speak with a customer service representative and make alternative shipping arrangements.

You will be emailed your tracking number and estimated delivery date when your order ships.

Orders are shipped Monday - Friday from 9am - 5pm MST from Calgary, AB.

TRACKING NUMBERS

A Tracking number will be emailed to you once your order has been shipped.

To track your order with Canada Post, please visit Canada Post and enter the tracking number that was emailed to you.

Once your order is shipped, Canada Post will do everything they can to deliver it to you on time.

In the event of a delayed delivery, you may contact Canada Post at 1-866-607-6301 or call us Toll Free at 1-844-828-9199 and we will work with you to expedite the delivery of your package.

SIGNING FOR DELIVERY

All deliveries MUST be signed for, otherwise LESS 17 cannot take responsibility for delivery.

LESS 17 does not assume any responsibility for lost parcels once they have left our store. LESS 17 is not responsible for any packages that have been signed for someone other than yourself. The customer will take it upon themselves to contact the shipping company with any issues related to missing packages.

P.O. BOXES

All orders being delivered to a P.O. Box will be shipped via Canada Post.

Because there is no signature option available for deliveries to a P.O. Box, LESS 17 cannot take responsibility for delivery.

CUSTOMS/BROKERAGE CHARGES

All shipments leave from our Location in Calgary, Alberta, Canada. For any order placed before 5pm MST ( 

Shipments outside Canada may be subject to delays at Customs and Customs and/or Brokerage fees when delivered.

The customer is responsible for any and all Customs and Brokerage Fees.

In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

OVERSIZE DELIVERY SURCHARGES

Certain items are oversize or overweight and incur additional shipping charges.

You will be contacted by one of our Customer Service Representatives and notified of any additional shipping costs before your order is processed. Should the additional cost of shipping prove prohibitive, you may cancel your order without penalty (we will not bill your credit card until you have accepted the shipping costs).

REFUNDS AND RETURNS

If you are not satisfied with your purchase from our online store, you may return the unused product to the Online Store within 7 days of receiving the item for a full refund, 30 days for a store credit.

If you ordered the incorrect size, you may return the unused product to the Online Store and request a replacement size.

The customer is responsible for all shipping costs unless the product is defective or if there was an error processing your order.

Prior to returning an item, please call 1-844-828-9199 weekdays from 9am to 5pm MST to receive a Return Authorization (RA) number.

Without an RA, LESS 17 cannot accept your returned product.

With the exception of shipping errors or a defective product, LESS 17 does not issue credit or refunds for shipping charges.

In the event of any order with Free Shipping, returned items will be refunded minus the shipping charges incurred by LESS 17. To be returned, products must be unused, with original packaging and tags.

All sale items are final sale. We do not accept returns on launch footwear.
ALL BOOST SHOES ARE FINAL SALE: No exchanges, returns or cancellations

RUSH DELIVERY

Customers can request rush delivery for an additional cost at the time of your order.

Depending on where you live there will be several shipping options presented to you on checkout.

REFUSED SHIPMENTS

All shipments refused by the buyer for delivery will be charged a 40% restocking charge.

WARRANTY

All products sold on our site are covered by the manufacturer warranty, usually a 90 day guarantee.

Some companies offer longer or even lifetime warranties.

If you have questions concerning the warranty on an item you wish to purchase please call us toll free at 1-844-828-9199 or email warranties@lessoneseven.com

LESS 17 does not independently warrant any of our products.

All warranty claims are handled by our Warranty Department. Warranties are approved by the Manufacturer themselves and not by LESS 17.

Additional questions concerning the processing of your claim can be directed to warranties@lessoneseven.com or by calling our toll free line at 1-844-828-9199.

 

PRIVACY STATEMENT

----

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. We collect information like your name & email which can be used for marketing/advertising purposes either now or in the future


SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@lessoneseven.com or mailing us at:
LESS 17
930 17th Ave Calgary Alberta CA T2T 0A2

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@lessoneseven.com or by mail at
LESS 17
[Re: Privacy Compliance Officer]
930 17th Ave Calgary Alberta CA T2T 0A2
----