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Free Shipping in Canada on orders over $100

Policies


QUANTITY RESTRICTIONS

Due to the limited nature of our products, we reserve the right to limit quantities of any product.

PAYMENTS

When using credit card orders with Moneris you must use MasterCard Securecode or Verified by Visa or they will require manual preauthorization and processing.

Click here for more info about MasterCard Secure Code

Click here for more info about VISA Verified by Visa

FREE SHIPPING

Free shipping is available on orders over $100 to Canadian destinations. For orders under $100, estimate shipping cost using your province and postal code in the Shopping Cart page prior to checkout.

Free shipping is available on orders over $600 to United States destinations.

Orders will ship within 24 hours from when the order was placed.

If you need your order to arrive by a specific date, you can choose a faster shipping method or call us Toll Free 1-844-828-9199 to speak with a customer service representative and make alternative shipping arrangements.

You will be emailed your tracking number and estimated delivery date when your order ships.

Orders are shipped Monday - Friday from 9am - 5pm MST from Calgary, AB.

TRACKING NUMBERS

A Tracking number will be emailed to you once your order has been shipped.

To track your order with Canada Post, please visit Canada Post and enter the tracking number that was emailed to you.

Once your order is shipped, Canada Post will do everything they can to deliver it to you on time.

In the event of a delayed delivery, you may contact Canada Post at 1-866-607-6301 or call us Toll Free at 1-844-828-9199 and we will work with you to expedite the delivery of your package.

SIGNING FOR DELIVERY

All deliveries MUST be signed for, otherwise LESS 17 cannot take responsibility for delivery.

P.O. BOXES

All orders being delivered to a P.O. Box will be shipped via Canada Post.

Because there is no signature option available for deliveries to a P.O. Box, LESS 17 cannot take responsibility for delivery.

CUSTOMS/BROKERAGE CHARGES

All shipments leave from our warehouse in Canada.

Shipments outside Canada may be subject to delays at Customs and Customs and/or Brokerage fees when delivered.

The customer is responsible for any and all Customs and Brokerage Fees.

In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

OVERSIZE DELIVERY SURCHARGES

Certain items are oversize or overweight and incur additional shipping charges.

You will be contacted by one of our Customer Service Representatives and notified of any additional shipping costs before your order is processed. Should the additional cost of shipping prove prohibitive, you may cancel your order without penalty (we will not bill your credit card until you have accepted the shipping costs).

REFUNDS AND RETURNS

If you are not satisfied with your purchase from our online store, you may return the unused product to the Online Store within 7 days of the purchase date for a full refund, 30 days for a store credit.

If you ordered the incorrect size, you may return the unused product to the Online Store and request a replacement size.

The customer is responsible for all shipping costs unless the product is defective or if there was an error processing your order.

Prior to returning an item, please call 1-844-828-9199 weekdays from 9am to 5pm MST to receive a Return Authorization (RA) number.

Without an RA, LESS 17 cannot accept your returned product.

With the exception of shipping errors or a defective product, LESS 17 does not issue credit or refunds for shipping charges.

In the event of any order with Free Shipping, returned items will be refunded minus the shipping charges incurred by LESS 17. To be returned, products must be unused, with original packaging and tags.

All sale items are final sale. We do not accept returns on launch footwear.
ALL BOOST SHOES ARE FINAL SALE: No exchanges, returns or cancellations

RUSH DELIVERY

Customers can request rush delivery for an additional cost at the time of your order.

Depending on where you live there will be several shipping options presented to you on checkout.

REFUSED SHIPMENTS

All shipments refused by the buyer for delivery will be charged a 40% restocking charge.

WARRANTY

All products sold on our site are covered by the manufacturer warranty, usually a 90 day guarantee.

Some companies offer longer or even lifetime warranties.

If you have questions concerning the warranty on an item you wish to purchase please call us toll free at 1-844-828-9199 or email warranties@lessoneseven.com

LESS 17 does not independently warrant any of our products.

All warranty claims are handled by our Warranty Department. Warranties are approved by the Manufacturer themselves and not by LESS 17.

Additional questions concerning the processing of your claim can be directed to warranties@lessoneseven.com or by calling our toll free line at 1-844-828-9199.