Store Polices / FAQ

 Return Policy

If you are not satisfied with your purchase from our online store, you may return the unused product complete with original packaging and tags intact to the Online Store within 7 days of receiving the item for a full refund, exchange, or store credit.

Discounted items, items purchased with a promo code, and launch product are considered a final sale. No exceptions.

All returns must be authorized via email or phone prior to shipping. Please e-mail or call 403-228-9199 to start the return process.

All items must be unworn, unwashed and in new condition with the original tags intact. Any item(s) not received back in the condition in which it was purchased may be refused or subject to a 20% restocking fee.

Once a return has passed inspection, please allow up to 3 business days for your return to be processed.

LESS 17 does not provide return labels. All return shipping costs will be taken care of by the customer.

Orders that appear to be placed using a bot or any auto purchasing software may be subject to a 15% cancelation fee. 

In-Store Pickups

Orders placed for in-store pickup are generally processed within 24 hours of placing your order. The customer will be emailed once the item is ready for pickup.

Customer must present valid government issued ID at time of pick-up. You may not send someone else to retrieve your order for you. No exceptions.

Order Confirmation

Once your order has been successfully placed, you will receive an order conformation via email. All orders are subject to fraud analysis and will only be shipped out to the customer if the order passes this security screening. If an order is suspected of fraud, LESS 17 reserves the right to cancel any order at anytime for any reason. Orders placed online are shipped out Monday - Friday between the hours of 12PM - 5PM MST. 

LESS 17 does not ship orders to different names and/or different billing and shipping address. Orders with mismatched information will be canceled. If you have moved or have a different billing/shipping address, please contact us at the time of placing you order.

If your order is canceled, you may still have a pre-authorization pending on your credit card. All credit card payment providers have an authorization period to allow a charge to be made to a customer's credit card. 

The authorization process first checks that the credit card is valid, and then that the card has enough funds on it for the transaction. Pre-Authorizations are generally removed within 48-72 hours. LESS 17 does not charge your credit card unless your order is processed and shipped.

Launch Product

Products marked as a launch product in the description are considered a final sale. LESS 17 does not offer returns, exchanges, or cancellations on launch product. Launch product is limited to pair per customer. Orders with multiple launch products will be canceled and no further pairs will be sold to that customer.

Orders for launch product that appear to be placed using a bot or any auto purchasing software may be subject to a 15% cancelation fee.

All Nike product is only available to ship within Canada. 
International orders will be canceled.

Price Adjustments / Price Matching

If a product you have ordered from LESS 17 goes on sale outside of known sales (Boxing Day, Black Friday, etc.), you may request a price adjustment within 7 days of your purchase date.

LESS 17 is happy to offer price matches provided the item is from a Canadian based, authorized retailer and is the same size, colour, and style.

Route Package Protection

By deselecting Route package protection, LESS 17 is not liable for lost, damaged, or stolen items.

If you have paid for Route protection and there is an issue with you order, Route requires 5 business days from when the package was delivered to initiate their process. We are happy to submit a claim on behalf of the customer or they are welcome to submit it themselves.

Orders are replaced/refunded on a case by case basis and LESS 17 has no say in Route's final decision.

International Duties and Fees

LESS 17 is not responsible for any and all Customs and Brokerage Fees.

Shipments outside Canada may be subject to delays at Customs and Customs and/or Brokerage fees when delivered.

All Nike product is only available to ship within Canada. International orders will be canceled.

Orders under $800 USD will be shipped with USPS and will not be subjected to duties and taxes.

In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

Once the package has left LESS 17, we are not responsible for any delays in shipping time. LESS 17 is not responsible damaged/lost deliveries caused in-transit by the postal service, courier, or customs agencies.

If you have any further questions regarding our store policies, please do not hesitate to send us an email at anytime.